Refund & Return Policy

At Advanced.gg, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not happy with your order, please review our policy below.

Returns & Eligibility

• Returns are accepted within 14 days of the original purchase date.

• To qualify, items must be:

  • Purchased within the last 14 days.

  • Unopened, unused, and in original packaging.

  • Accompanied by a receipt, order confirmation, or proof of purchase from Advanced.gg.

• Products that do not meet these requirements will not be accepted.

• Shipping costs are non-refundable, and customers are responsible for return shipping and providing tracking.

Sale & Discounted Items

• Items purchased during a sale, promotion, or with a discount code are considered final sale and are not eligible for refund or return.

• Only regular-priced items may be refunded.

Custom Items

• All customized or made-to-order items are final sale and cannot be refunded or returned.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@advanced.gg within 30 days of delivery with photos of the item(s), packaging, and order details. Our team will work with you to resolve the issue.

Refunds

• Approved refunds will be issued back to the original payment method used at checkout.

• Once your return is received and inspected, you will receive an email confirming your refund status.

• Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Customer Service Hours

Our customer service team is available Monday–Friday, 10:00 AM – 6:00 PM EST.
We aim to respond to all inquiries within 24 business hours.